Secure Key User Guide for Internet Banking | HSBC (2022)

Secure Key is a device for creating a one-time password which enhances security when you log in HSBC Bank Retail Internet Banking. You may log in internet banking by entering a 6-digit password created by your Secure Key that can be turned on with a PIN code which would be defined by you only, after entering your internet banking user name and password.

Secure Key Demo

How Can You Make an Application For Secure Key?

You can apply for a Secure Key through Internet Banking / Security Settings / Secure Key Transactions menu or by calling HSBC Bank Telephone Banking 0850 211 0 111.

Have You Received Your Secure Key?

You should log in internet banking, follow the instructions on Security Settings / Secure Key Transactions menu and activate secure key in order to use your Secure Key.

Secure Key User's Guide

  • Activation
  • Incorrect PIN
  • Unlock
  • Screen Messages

Secure Key User Guide for Internet Banking | HSBC (1)

Hold the green button on the lower-right corner on your Secure Key for 2 seconds. When you see the wording "PIN" on the screen, enter the PIN code you defined. The wording “HSBC” will be displayed on the screen upon entering the PIN code correctly. Press the green button on the lower-right corner for once to create a one-time password.

Secure Key does not include a power off button. The device will turn off automatically in 30 seconds if no actions are taken.

Secure Key User Guide for Internet Banking | HSBC (2) Red Button

When activating your Secure Key, press to confirm the PIN you initially entered.

Secure Key User Guide for Internet Banking | HSBC (3) Green Button

  • Hold for 2 seconds to turn on the device.
  • Press once to delete a character you enter.
  • Hold to delete the entire entry.
  • Press once to create a one-time password after you enter your PIN code

After logging in HSBC Retail Internet Banking, go to the following page: Security Settings / Secure Key Activation. Enter the serial number at the back side of your Secure Key in the respective field and press OK button. Hold the green button on the lower-right corner on your Secure Key for 2 seconds. After the wording "NEW PIN" appears on the screen, enter your PIN code you would define consisting of 4-8 digits to be used to turn on your Secure Key and press the red button on the left corner. When the wording “NEW PIN CONF” appears on the screen, insert your PIN code once again in the same way.

Upon entering the PIN code correctly the wording "HSBC" will appear on the screen. Press the green button on the lower-right corner for once to create a one-time password.

Reminder: If you enter repeated numbers such as 1111 or successive numbers such as 1234 as a PIN code for your Secure Key, the wording “Not Safe” will appear on the screen. You will not be allowed to define such insecure number sequence as a PIN.

Reminder 2: Upon activating your Secure Key your option for logging in internet banking will be updated as “Only Secure Key”. In this case you will not be allowed to log in internet banking if you do not have your Secure Key with you. You may revise the option for logging in internet banking from the following screen: My Security Settings/Internet Banking Log-in Option.

Secure Key User Guide for Internet Banking | HSBC (4)

If you enter an incorrect PIN code for your Secure Key, the wording “FAIL 001” will appear on the screen. A warning will be displayed on the screen indicating the number of incorrect entries for each successive attempt failed. If you enter an incorrect PIN for 3 times successively, the wordings “FAIL 003” and “LOCK PIN” will appear on the screen. In this case your Secure Key will lock and display a 7-digit PUK code that should be entered to enable it again.

Secure Key User Guide for Internet Banking | HSBC (5)

If you enter an incorrect PIN for 3 times successively, the wordings “FAIL 003” and “LOCK PIN” will appear on the screen. In this case your Secure Key will lock and display a 7-digit PUK code that should be entered to enable it again.

If you have HSBC Credit Card or Debit Card; please click “Secure Key Pin Reset” button on internet banking home screen in order to unlock your Secure Key. After entering the required information on the page displayed, an unlock code required to unlock your Secure Key will be sent to your mobile phone known to the Bank by SMS.

If you do not have HSBC Credit Card or Debit Card; please call HSBC Bank Telephone Banking (0850 211 0 111) to receive an unlock code required to unlock your Secure Key to be sent to your mobile phone known to the Bank by SMS.

(Video) Existing HSBC Customers - Activate your Online Security Device and set up a PIN

If you have another option to log in internet banking other than Secure Key, please log in internet banking and go to Security Settings / Secure Key Pin Reset menu to receive an unlock code required to unlock your Secure Key to be sent to your mobile phone known to the Bank by SMS.

After receiving Unlock Code by SMS; Press the green button on the lower-right corner on the screen where PUK code is displayed on your Secure Key once and enter unlock code sent to your mobile phone.

Upon entering unlock code successfully your Secure Key will guide you to define a new PIN code. Please enter the PIN code you would define consisting of 4-8 digits and press the red button. Enter your PIN code once again for confirmation. When you complete the process successfully, the wording “HSBC” will appear on the screen.

New PIN

You will need to create a new Secure Key PIN. Think of a PIN between 4 and 8 digits long. You should avoid using sequential or repeated numbers such as 1234 or 1111. Enter this in to your Secure Key. Press the red button.

Note: If you make a mistake entering your PIN, you can use the green button to delete the last digit you have input.

PIN CONF -----

The PIN you are setting up needs to be confirmed. Re-enter the PIN into the Secure Key.

NEW PIN CONF HSBC

You have successfully set-up your PIN. You can now use your Secure Key to generate a security code.

FAIL PIN

Your confirmation PIN did not match the first PIN entered. Press the red button and repeat the steps to set up a PIN.

LOCK PIN FAIL 1

The PIN reset code has been entered incorrectly. Press the green button lightly and quickly - do not hold it down. You will then be prompted to enter the reset code again. You should ensure that you are entering the reset code exactly as it appears on screen.

LOCK PIN FAIL 2

The PIN reset code has been entered incorrectly. Press the green button lightly and quickly - do not hold it down. You will then be prompted to enter the reset code again.You should ensure that you are entering the reset code exactly as it appears on screen.p>

To protect you from fraud, the Secure Key will lock after three incorrect entries.

LOCK PIN FAIL 3

The PIN reset code was entered incorrectly for the third time. The Secure Key is now temporarily locked.

This message will remain on the screen of the Secure Key until the lock out has expired, then the Key will automatically power off.

When the Secure Key is turned back on 'LOCK PIN' and a 7 digit number will be displayed on the screen. Press the green button lightly and quickly, do not hold it down and enter the same PIN reset code again. You should ensure that you are entering the code exactly as it appears on screen.

(Video) How to Activate Mobile Secure Key | HSBC Online Banking

LOCK PIN FAIL 4

The PIN reset code was entered incorrectly for the fourth time. The Secure Key is now temporarily locked. This message will remain on the screen of the Secure Key until the lock out has expired, then the Key will automatically power off.

When Secure Key is turned back on, 'LOCK PIN' and a 7 digit number will be displayed on the screen. Press the green button lightly and quickly, do not hold it down and enter the same PIN reset code again. You should ensure that you are entering the reset code exactly as it appears.

NEW PIN not SAFE

The new PIN that you have entered is not safe and could be guessed. Please enter another PIN.

The PIN should be between 4 and 8 digits long and should not be sequential or use repeating numbers. For example - you should avoid using 1234 or 1111.

PIN -----

Secure Key is waiting for you to enter your PIN. Enter your PIN. The number of dashes shown on the screen, is equal to the number of digits in your PIN.

HSBC

This is the welcome screen. You will see this once your PIN has been accepted. Press the green button to generate your security code.

PIN FAIL 1

The PIN entered is incorrect. Press the green button lightly and quickly - do not hold it down. This will return you to the PIN entry screen. You will then be prompted to input your PIN again.

PIN FAIL 2

The PIN entered is incorrect. Press the green button lightly and quickly - do not hold it down. This will return you to the PIN entry screen.

You will then be prompted to input your PIN for the third time. To protect you from fraud, the Secure Key will lock after three incorrect PIN entries.

PIN FAIL 3

The entered PIN is incorrect. The Secure Key is locked and will need to be reset. To do this please follow the instructions on Secure Key User’s Guide.

(Video) Introducing Mobile Secure Key | HSBC Online Banking

LOCK PIN 4635135

Your HSBC Secure Key is locked. To continue using Internet Banking, you will need to unlock it. A reset code needs to be generated to unlock the Secure Key. To do this please follow the instructions on Secure Key User’s Guide.

LOCK PIN -----

Secure Key is waiting for you to enter your PIN reset code. Input the seven digit PIN reset code.

Once input correctly, you will be prompted to set up a new PIN.

LOCK NEW PIN -

Secure Key is unlocked and a new PIN needs to be set-up. Think of a PIN between 4 and 8 digits long. You should avoid using sequential or repeated numbers such as 1234 or 1111. Enter this in to your Secure Key. Press the red button.

Note: If you make a mistake entering your PIN, you can use the green button to delete the last digit you have input.

LOCK PIN CONF --------

The PIN you are setting up needs to be confirmed. Please re-enter your chosen PIN.

LOCK FAIL PIN

Your confirmation PIN did not match the first. Press the red button and repeat the steps to set up a PIN

LOCK NEW PIN NOT SAFE

The new PIN you have entered is not safe and could be guessed. Please enter another PIN. For example - you should avoid using sequential or repeated numbers such as 1234 or 1111.

button

One of the buttons on your Secure Key has been held down for too long. To save battery power, Secure Key will automatically power off.

You should turn the Secure Key back on, enter your PIN and repeat what you were trying to do.

bAtt 2

The battery power is running low. Don't worry - there are still approximately 2 months of power remaining. You should order a replacement Secure Key by calling HSBC Bank Telephone Banking at 0850 211 0 111.

bAtt 1

The battery power is running low. Don't worry - there's still approximately 1 month of power remaining. You should order a replacement Secure Key by calling HSBC Bank Telephone Banking at 0850 211 0 111.

(Video) Online Banking Security

bAtt 0

The battery power is running very low. There is only minimal power left. You should order a replacement Secure Key as soon as possible. You can do this by calling HSBC Bank Telephone Banking at 0850 211 0 111.

More

Related Services

Internet Banking

Access your accounts, pay your bills, transfer funds, and bank online 7/24 with Personal Internet Banking.

Mobile Banking

Manage your transactions easily and securely from your mobile phone.

Transaction Signing

Transaction Signing is a security step that controls and verifies transaction credentials by creating a one-time confirmation code for a single transaction via Digital Secure Key or Secure Key.

Instant Password

If you have a Credit Card or HSBC Debit Card, you can obtain Internet Banking and Mobile Banking password right away by clicking on Instant Password.

Frequently Asked Questions

What is Secure Key, how does it work?

Secure Key is a device for creating a one-time password which enhances security when you log in HSBC Bank Retail Internet Banking. You may log in internet banking by entering a 6-digit password created by your Secure Key that can be turned on with a PIN code which would be defined by you only, after entering your internet banking user name and password.

Do I have to be a customer of HSBC to have Secure Key?

Yes. Secure Key is a product exclusively designed for the users of Personal Internet Banking & Mobile Banking.

What should I do when I want to change my Secure Key’s PIN code?

Open your Secure Key with your existing PIN code. The wording “HSBC” will be displayed on the screen. Press the 8 button for 2 second. After the wording “NEW PIN” appears on the screen, enter your new PIN code you would define consisting of 4-8 digits to be used to turn on your Secure Key and press the red button on the left corner. When the wording “NEW PIN CONF” appears on the screen, insert your new PIN code once again in the same way.

What should I do when my Secure Key runs out of battery?

When your Secure Key runs out of battery, you can deliver it to the nearest HSBC Bank Branch. You may ask for a new Secure Key through HSBC Bank Telephone Banking (0850 211 0 111).

(Video) Using your BOV Securekey to log into BOV Internet Banking

I have lost my Secure Key / my Secure Key is stolen, what should I do?

If you believe that you have lost your Secure Key or it is stolen, please call HSBC Bank Telephone Banking (0850 211 0 111) to disable it.

Read all FAQs

FAQs

Can I login to HSBC without secure key? ›

You will be able to access online banking without the Secure Key with limited service only.

How do I unlock my HSBC Secure Key? ›

To do this, start logging on to Online Banking and enter your Username. At the next screen click the 'Forgotten your Secure Key PIN', follow the on screen instructions and you will be given a PIN Reset Code.

How do I activate my HSBC Egypt secure key? ›

Activate your Online Security Device and set up a PIN - YouTube

What is the Digital Secure Key password? ›

What is Digital Secure Key? Digital Secure Key, a function of the HSBC Mobile Banking application, is a one-time password generation application which strengthens your security in accessing HSBC Bank Retail Internet Banking and Mobile Banking.

How do I generate a security code HSBC? ›

Open the HSBC Mobile Banking app on your phone and select Generate Security Code. Select Re-authentication security code. Password option – Enter your Digital Security Device passcode and select Generate code.

How do I activate my first direct secure key? ›

If you would like to swap from a Secure Key to a Digital Secure Key:
  1. First download the first direct App and log in with your Secure Key.
  2. After you are logged in, go to the App menu and select 'Security Settings'. ...
  3. In 'Security Settings' please select 'Activate Digital Secure Key', and follow the onscreen instructions.

How do I find out my first direct username? ›

Your username is the unique name that you created when registering for Mobile or Online Banking. It can be between 5 and 76 upper and lower case letters and numbers. If you haven't yet registered for our App, simply download it and follow the on-screen instructions.

How do secure keys work? ›

When you insert a security key into your computer or connect one wirelessly, your browser issues a challenge to the key, which includes the domain name of the specific site you are trying to access. The key then cryptographically signs and allows the challenge, logging you in to the service.

How do I activate my HSBC online banking? ›

If you're new to online banking, select "Register now" above, and the registration process will be completed in 5 easy steps:
  1. Accept the Terms & conditions. First, you'll be asked to read the HSBC online banking terms and conditions. ...
  2. Verify your identity. ...
  3. Set up your log on details. ...
  4. Set your security questions. ...
  5. Confirmation.

Why does my HSBC Secure Key says Fail 1? ›

If you enter an incorrect PIN, you'll see the message 'FAIL 1'. Press the green button to enter your PIN again. You'll have 3 attempts to enter your PIN correctly.

What is the HSBC Secure Key? ›

Secure Key is a device for creating a one-time password which enhances security when you log in HSBC Bank Retail Internet Banking.

How do I transfer my HSBC app to a new phone? ›

If you have your old phone
  1. Step 1: Deactivate on your old phone. First you'll need to deactivate your Digital Security Device on your old phone (in the HSBC Mobile Banking App). ...
  2. Step 2: Activate on your new phone. Next you'll need to activate the Digital Security Device on your new phone (in the HSBC Mobile Banking App).

Videos

1. How To Add A Beneficiary To HSBC Bank Account | Step By Step Process 2022 | English Version
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2. Can I login to HSBC without secure key?
(Ask About CELEBS)
3. HSBC Secure Key mobile: How to activate your secure access on your smartphone?
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4. How to activate security device | HSBC Online Banking
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5. Pnb Corporate Internet Banking|Hindi| PNB CORPORATE NET BANKING| C-USER FIRST TIME LOGIN| C-User|Pnb
(Buddy Banker)
6. How to Activate your Digital Secure Key | HSBC Australia Mobile Banking
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